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Home > Traveler/Flight Information > Travel Tips > Passangers with Disabilities

Passengers with disabilities

If you are a passenger with a disability, consider self-identifying when making your reservation. This will allow the air operator to provide extra assistance that will make your flight trouble free.

Take advantage of the opportunity to pre-board the aircraft. This will give the crew the opportunity to provide you with an individual safety briefing to address your special needs.

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Passengers with medical oxygen

You may not be allowed to use your own oxygen tanks during flight. Instead, most airlines provide you with oxygen for an extra fee. Charges range from $50 to $150 for each leg of your trip. The equipment may be different from your home system, and may differ from plane to plane even within the same airline. Check that your prescribed oxygen litre flow can be provided.

Keep in mind that the airline provides oxygen only while you are sitting in your seat, not in the airport. Thus, a non-stop flight is your best (and least expensive) option. If that's unavailable, look for a direct flight where the plane makes scheduled stops but you may remain on board.

Generally, you may ship empty tanks and other respiratory equipment as baggage, but rules vary by airline. Portable equipment such as suction machines or compressor nebulizers may be allowed on board, as long as they are not connected to an oxygen source.

All airlines require advance arrangements when you're travelling with oxygen. Call at least a month ahead, so you'll have time for your doctor to complete any necessary paperwork. If the ticket agent can't answer all of your questions, ask for the airline's medical or special services departments.

QUESTIONS TO ASK THE AIRLINE

  • Do you accept passengers who need supplemental medical oxygen?
  • What do you charge for supplying oxygen during the flight?
  • Do you provide masks and/or cannula, or may I bring my own?
  • What equipment will be available on my flights? What is its litre flow capability?
  • Can I ship empty tanks and/or equipment as baggage? Is there an extra charge? What is your procedure for verifying that tanks are empty?
  • What documents will I require? At a minimum, you may require your doctor's name and address and a prescription that contains litre flow per minute at an altitude of 8,000 feet and duration of use. You may be asked to complete specific forms, sign a liability release, or provide a letter from your doctor that authorizes you to fly, summarizes your condition and indicates any specific risks to you or others.
  • What procedure should I follow at the airport? Will you provide ground assistance at each leg of my trip? A shuttle or wheelchair escort is a good idea, even if you don't normally require help. The service usually is free, and it can save you from the unexpected stress of a long walk.
     
  • Travelling with Oxygen:  Planning is Key
     
  • Air Travel and Ventilator Users

Information provide from Transport Canada T.I.P.S.     http://www.tc.gc.ca/civilaviation/commerce/cabinsafety/tips/tips5.htm

 
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