Lost Baggage To locate lost baggage please contact the airline you are travelling with by clicking the logo below or call the phone number provided. Phone: 1 888 689-BAGS (2247) – Toll free, 24 hours a day, 7 days a week Phone: 1-833-711-2333 – 24 hour customer support Toll-free from Canada: 1-866-666-6224 Outside of Canada: 403-444-2581.1 Additional charges and restrictions may apply.